How can we help?

Set up your account, buy your first event, and get it into the app.

• Get started with The Fox Den Sign up, buy your first event, and open it to start setting it up.
• Set up your event What each part of an event's workspace is for, from the event page to sponsors and custom pages.
• Drafts and publishing Make changes in a draft, then publish it, so attendees never see half-finished work.
• Add the people who help run your events Invite your team to The Fox Den, and choose what each person can reach.

How to do the things organizers do most: sharing the event, changing its dates, and more.

• Share your event with short codes and QR codes How attendees find your event in the FestiFox app, and how to track where they found it.
• Change your event's dates Move or lengthen your event, and what that uses from your plan.

Something isn't working? Start here.

• Attendees can't find my event What to check when the short code or a QR code doesn't bring up your event in the app.
• My changes aren't showing in the app Why an edit you made in The Fox Den hasn't reached attendees yet, and how to fix it.
• I can't publish my draft What "Not ready to publish" means, and the two ways to fix it.
• I can't sign in Forgotten passwords, Microsoft sign-in, invitations that have run out, and confirming your email.

What each plan includes, buying more, and your invoices.

• Plans and add-ons What a plan includes, and how to give an event more when it needs it, with add-ons or a larger plan.
• Invoices Find your invoices, download them, and choose where they're emailed.