Privacy Policy

App Usage & Diagnostic Data

The app has no accounts and never asks who you are. To help us fix problems, improve the app and give organizers figures about their events, it sends us information about how it's used:

• An installation ID — a random number the app creates the first time it opens and keeps on your phone, so we can tell how many devices use an event. It isn't linked to your name, phone number or any account. On Android, clearing the app's data in your phone's settings gives it a new one; on iPhone, deleting and reinstalling the app does.
• What you do in the app — the event you open, the event codes you enter and QR codes you scan, the screens you view, the performers, sponsors, notices, activities, locations and pages you open, the favorites and reminders you set, and the links you tap.
• Your device — its manufacturer and model, its operating system and version, whether it's a phone or a tablet, its language, and the app's version.
• Crash and error reports — what went wrong when the app crashes or something fails, such as an event that couldn't download.
• Your approximate location — the country, region and city, worked out from your IP address when the data arrives. The IP address itself isn't stored.

The app never collects your name, email address, phone number, contacts, photos or precise (GPS) location, and doesn't use your device's advertising ID.

Where It Goes

This data is sent to Microsoft Azure Application Insights, which stores and processes it for us on Microsoft's servers in the United States. Microsoft is certified under the EU–U.S. Data Privacy Framework. We keep it for 90 days, then it's deleted.

Kept on Your Phone

The events you save, your favorites and reminders, your settings and each event's downloaded content are stored on your phone. Reminders are scheduled by your phone, and notifications only appear if you allow them.

Camera & QR Codes

The app uses your camera only when you choose to scan an event's QR code, and only after you allow it. The picture is read on your phone and is never sent to us. On Android, the code is read by Google's ML Kit, which sends Google technical information about how well it's working (such as your device model and the app's version) to maintain and improve it; see ML Kit's terms.

Event Analytics for Organizers

Event organizers using the FestiFox platform see totals for their own event, worked out from the data above: how many devices opened it, which performers, sponsors and pages were viewed most, which codes and QR codes people used, and how often sponsors were shown. Organizers never see installation IDs or what any one device did.

Your Choices

You can reset the installation ID at any time (see above), and uninstalling the app stops it sending anything. You can turn off camera and notification permissions in your phone's settings.