Work through these in order. Most of the time it's the first or second.
Is the event published?
An event is only in the app once it's published. Open the event and look at the top bar: with the live version showing, it says Live when the event is published and Unpublished when it isn't.
If it's unpublished, publish a draft, or choose Publish live data from the menu beside the version. See Drafts and publishing.
Is the code right?
Check the code on the event's Event Finder page against what you've shared. It's 4 letters or numbers, and easy mix-ups are the letter O and zero, and the letter I and one. Extra characters after the 4 are fine: they're a tag, and the app still finds the event.
Are they using the right app?
Short codes work in the app the event is in. An event in the FestiFox app is found in the FestiFox app; an event in your own branded app is found there.
Is the event suspended?
If the top bar shows Suspended or Locked, the event has been taken out of the app. Contact FestiFox support.
Scanning a QR code
- In the FestiFox app, scan it from the event picker. The app opens the event straight away.
- With a phone's camera, it opens a page on festifox.app that shows the event and how to get the app. That page only shows the event while it's published.
Still not finding it?
Ask the attendee to check they're online and have the latest version of the app. If it still doesn't work, send us a help request from The Fox Den with the code they're using.