Each event is bought on a plan. You choose it when you buy the event, and checkout shows what each plan includes and costs.
What a plan includes
| Limit | What it means |
|---|---|
| Event days | How long the event can run, counted in 24-hour spans from its start. |
| Performers | How many performers the event can have. |
| Sponsors | How many sponsors the event can have. |
| Custom pages | Whether the event can have pages of its own in the app's menu. |
| Page sponsorships | Whether sponsors can show at the top of the app's Lineup, Schedule, Locations, Activities and Notices pages. |
| Advanced insights | Whether Insights shows what attendees did in the app, such as which performers and sponsors they looked at, and has sponsor reports to download. Every event gets the basics: how many devices used the app, how attendees found the event, and which notices they opened. |
| Date changes | How many times you can move the event's start by 12 hours or more. |
| Data retention | How many days after the event its data is kept. |
You can see the event's plan, what it allows, and what you've used on the event's Overview.
Buy more
When an event needs more than its plan includes, choose Buy more on its Overview. You can buy add-ons, or upgrade the event to a larger plan. Either one applies to the event straight away.
Add-ons
Add-ons top up one or two things: more event days, performers or sponsors, extra date changes, longer data retention, and features such as custom pages, page sponsorships and advanced insights.
Upgrade to a larger plan
When an event needs a lot more, a larger plan is usually better value than a stack of add-ons. Buy more lists the larger plans below the add-ons, and Upgrade plan on the Overview opens the same list with the plans first. Each plan shows what it adds to your event, any credit, and what you'll pay now.
- You pay the difference. An upgrade costs the larger plan's price less what you've already paid for the event's plan. Moving from a $100 plan to a $200 plan costs $100.
- Your add-ons stay. Add-ons that add an amount, such as 5 more performers, still count on top of the new plan.
- Add-ons the new plan includes are credited. If you bought a feature as an add-on, such as page sponsorships, and the new plan includes it, what you paid for the add-on goes towards the upgrade. If that's more than the upgrade costs, the rest is refunded to your card.
- Better value is pointed out. When the add-ons you've chosen cost at least 80% of an upgrade that includes all of them, Buy more marks that plan Better value and offers to upgrade instead.
A checkout buys either add-ons or an upgrade. If you still need add-ons after upgrading, choose Buy more again: the add-ons on offer are then the new plan's.
Plans and add-ons are for one event. A new event starts with what its own plan includes.
Invoices
Every purchase, free ones included, has an invoice, and so does an upgrade. See Invoices.